Outright Excellence
Leading business process outsourcing solutions with dedicated call center services and integrated software platforms. We deliver seamless customer service operations that drive business success.
Midas Consulting Services was established in September 2018 as a specialized Business Process Outsourcing (BPO) company. We operate our own dedicated call center with trained staff that we outsource to enterprise and public sector clients, providing comprehensive customer service and support operations.
Our integrated approach combines skilled human resources with cutting-edge technology solutions. We offer omnichannel softphone systems integrated with robust backend CRM platforms for efficient ticket management and resolution, ensuring seamless customer interactions across all touchpoints.
For organizations with existing staff, we provide software licensing solutions that include our integrated omnichannel softphone and backend CRM systems. This flexibility allows clients to choose between our full BPO services or technology-enabled self-service options that enhance their internal operations.
We proudly serve Government Departments, Implementing Agents, Metro District and Local Municipalities, as well as Private enterprises, delivering scalable BPO solutions that improve customer satisfaction while reducing operational costs.
- Business was founded
- 2018
- Active call center agents
- 50+
- Years of experience
- 7+
Our services
We provide comprehensive BPO solutions that combine skilled human resources with advanced technology platforms to deliver exceptional customer service operations.
- Call Center Operations.
- Our trained agents provide comprehensive customer service, technical support, and helpdesk operations for enterprise and government clients.
- Software Licensing.
- We license integrated omnichannel softphone and CRM platforms to organizations who prefer to use their existing staff with our technology.
- Omnichannel Integration.
- Our platform seamlessly integrates voice, email, chat, and social media channels with powerful backend CRM for comprehensive ticket management.
- Scalable BPO Solutions.
- From small-scale support operations to enterprise-level customer service centers, we scale our solutions to match your business needs.
- Technical Support & Helpdesk.
- Our specialized teams provide multi-level technical support services with comprehensive ticket tracking and resolution management.
- Training & Quality Assurance.
- We provide comprehensive agent training programs and continuous quality assurance to ensure exceptional service delivery standards.
Scale your operations
Ready to enhance your customer service operations? Partner with us for comprehensive BPO solutions or license our integrated platform to empower your existing team.
- Dedicated call center agents
- Omnichannel softphone integration
- Advanced CRM & ticketing system
- Flexible licensing options
- 24/7 technical support
- Scalable enterprise solutions